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| Flights – Frequently Asked Questions | ||||
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Simply click on the question to see the answer.
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We currently have access to more than 500 airlines worldwide. There are a few airlines that we do not currently sell through our site, such as Go, EasyJet, Southwest Airlines and a few smaller carriers. This list does change and will be updated as those changes occur. If the airline you’re looking for is a charter airline (like JMC or Airtours), please use our charter airline search instead. |
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| 2. What about charter flight operators like JMC or Airtours? | ||||
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These airlines can be found and booked through our charter airline search page. |
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| 3. Why can’t I find all flights? | ||||
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We search for scheduled carrier fares based on price. We will show you up to five of the cheapest available fares from our own database, and four fares as quoted directly from the airline reservations system. Our flight search is based around the preferred flight time you choose. If you would like more options, try entering another time of departure. If you’re looking for charter flights, try our charter airline search page. |
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| 4. Can I change or cancel my reservation once it has been ticketed? | ||||
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If you need to change your flight arrangements, please contact our call center on the telephone number listed on your itinerary. Many lower-price tickets have restrictions or penalties, which will be applied if booking changes need to be made. These regulations can be seen prior to purchasing your tickets. There is a link to the fare rules on every flight booking form. |
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| There are a few reasons for this:
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6. I know there's a flight on this airline at this time, but you don’t list it. Why not? |
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We show you only those flights that have seats available for your party size. All seats on the flight you're looking for have already been sold, or there aren’t enough seats left for your party size. |
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Because we are using a real-time reservation database, availability can change between the time an itinerary is created and a ticket is reserved or purchased. Tickets are constantly being sold around the world, so a flight may become fully sold out only seconds after your search. The same applies to hotel rooms and car rentals. |
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| We recommend you leave as many of these options open as you can, as it will increase your chances of finding the lowest fares. Airline: If you have a preference for a certain airline, please type it in this box. This may restrict you from many search results, and hence the lowest prices. It may also mean that we occasionally find no results, as the airline may not fly the route, or may do so only on certain dates. Non-Stop only: This will show only non-stop flight options for your chosen route. It may not be possible to fly non-stop on certain routes, in which case you will probably get no results. It is often cheaper to fly with connecting flights than non-stop. Fares with least restrictions: These fares are almost always more expensive, as they allow more flexibility for changes and cancellations after ticketing. Fares with no advance-purchase restrictions: Again, these fares may be more expensive, as they can be purchased at any time up to the date of travel. |
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We use the Secure Sockets Layer encryption on all of our booking pages. SSL encodes all your personal information so that it is accessible only to you and us. We will use your information to ensure all documents are issued correctly and payments are secure. This encryption makes doing business over the Internet more secure than making a purchase by telephone. |
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10. Why can’t I book a flight more than 11 months in advance? |
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The airlines don’t publish their airline schedules or availability more than 331 days in advance. Sorry. |
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11. Why can’t I buy a ticket less than four days in advance? |
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You can, but because of processing and delivery times, not through the website. If you would like to travel on a flight within the next four days, please contact our call centre, which may be able to arrange collection of your ticket at the airport or courier delivery, where possible. |
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| The following charges will be made for ticket delivery: Within the UK: Order confirmed more than 7 days before departure = First Class Post – no charge Order confirmed 4-7 days before departure = Registered Post – GBP £5.00 Delivery to points outside the UK: Order confirmed any time = Express Delivery – GBP £20.00 |
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13. Questions about infants in laps / child ages / student tickets, etc.? |
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Infants under two years of age qualify for much-reduced prices, as they do not get their own seats. If you want your infant to sit in its own seat, you will have to treat it as a child in the reservations process. Children are aged between 2 and 11 years inclusive. If you have questions about student prices, or senior-citizen fares, please contact our call centre. |
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14. Questions about air-passes / stop-overs / round-the-world tickets, etc.? |
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Currently we are not able to offer these types of bookings online. However, we have a wide range of highly competitive products available through our call centre. Please call us for a quote. |
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| Yes. In fact, we will accept all searches, by country, state or region, city, airport name or airport code. For example, with regard to the following destinations:
Our only restriction is that we will not return more than 50 airports in any given search because the results would become far too unweildy! |
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